Our customers deserve the highest quality of service

Our support teams are based in Europe, ensuring you receive assistance from professionals who understand your culture and needs. You can reach them by email, or by phone. We’re highly responsive, with an average response time of just 16 minutes! 

But responsiveness isn’t the only thing that matters. We also want to make sure that we’re resolving your issues quickly and efficiently. That’s why we have a team of experts who are skilled in a wide range of areas, so they can quickly diagnose and fix any problems you may be having. As of today, our average Time-To-Resolution is 34 minutes only, with more than 70% of the tickets solved in one touch. 

Our commitment to excellence is reflected in our high NPS score, which is a measure of customer satisfaction when they reach the support team. We consistently score above 85 on our NPS surveys, which is a testament to the quality of support that we provide.